Privacy Policy rko66 — Protection of Your Personal Information

1. Introduction

rko66 operates under international licensing and provides online betting services including online slots, live casino, sports betting and crash games to Malaysian players aged 21 and above. As a responsible platform operator, we place player privacy protection as one of our operational priorities.

This document is drafted in line with international data protection standards adopted by licensed platform operators. It covers all aspects of data handling from the point of account registration through to inactive users.

2. Information Collected by rko66

rko66 collects information from two main sources: information you provide directly and information collected automatically when you use our platform.

Information You Provide Directly

• Full name and account username
• Date of birth (for 21+ age verification)
• Active email address
• Mobile phone number
• E-wallet or payment method information of your choice (Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC, ETH)
• Identity verification documents such as a copy of your MyKad or equivalent document if requested by the Know Your Customer (KYC) process

Information Collected Automatically

• Your device's IP address
• Type and version of web browser used
• Device operating system
• Game activity, betting and financial transaction records
• Login and logout times
• Session cookie data to enable basic platform functions

3. How We Use Your Information

The information we collect is used solely for the operation and improvement of rko66 services. The following are the specific purposes for which that data is used:

• Creating and managing your player account securely
• Processing minimum deposits of RM10 and minimum withdrawals of RM100 through supported payment methods
• Verifying your identity to comply with anti-money laundering requirements
• Delivering welcome bonuses, VIP cashback and promotions relevant to your activity
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English
• Sending important service notifications such as withdrawal confirmations and password changes
• Detecting and preventing fraud and suspicious activity
• Improving platform products and services based on aggregated, anonymised usage patterns

rko66 does not use your personal data for any purpose beyond those stated above without first obtaining your specific consent.

4. Sharing of Information with Third Parties

rko66 does not sell or rent your personal information to any third party. However, there are a few limited circumstances in which information may need to be shared:

• Payment Service Providers: Information required to process transactions is shared with legitimate payment processors such as Touch 'n Go, DuitNow and FPX operators for processing purposes only.
• Game Providers: Required game session information is shared with licensed game providers to enable a smooth playing experience.
• Legal Requirements: We may need to disclose information if required by a valid court order or qualified law enforcement authority.
• Fraud Prevention: In cases proven to involve fraud or abuse, relevant information may be shared with recognised anti-fraud bodies.

5. Data Security

rko66 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, misuse, improper disclosure or destruction.

• 256-bit SSL encryption for all data transmission between your device and our servers
• Role-based access controls that restrict staff from accessing data unrelated to their duties
• Continuous security monitoring and periodic system auditing
• Server infrastructure hosted in licensed data centres with physical and digital protection
• Clear incident response procedures in the event of any data breach

Although we take all reasonable steps, no security system can be guaranteed 100% against risk. We encourage players to play their part in keeping their account passwords secure and not share login information with anyone.

6. Cookies and Tracking Technologies

rko66 uses cookies — small text files stored on your device — to enable core platform functions and improve the user experience. The types of cookies we use are as follows:

• Session Cookies: Deleted automatically when you close your browser. Used to maintain your login status during an active session.
• Preference Cookies: Save your preferences such as language and display format for future sessions.
• Security Cookies: Help detect suspicious access attempts and protect your account.

You can manage or block cookies through your web browser settings at any time. Please note that blocking certain cookies may affect how the rko66 platform functions on your device.

7. Your Rights as a Player

As an rko66 player, you have the following rights regarding your personal information:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right of Rectification: You may request a correction if the information we hold is inaccurate or out of date.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information from our records.
• Right to Object: You have the right to object to the processing of your personal data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

To exercise any of the above rights, please contact the rko66 support team via 24/7 live chat or email at [email protected]. We will respond to your request within a reasonable timeframe.

8. Data Retention and Deletion

Your personal information is retained for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. The following are our general data retention guidelines:

• Active account data is retained for the duration that your account remains active
• Financial transaction records are retained for the period required by licensing and applicable legal obligations
• Customer support communication logs are retained for quality control and service history purposes
• Closed or inactive account data will be reviewed periodically and disposed of in accordance with secure procedures

Once the retention period ends, we will dispose of or anonymise the data using methods that meet industry security standards.

9. Amendments to This Privacy Policy

rko66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, technologies used, or applicable legal requirements. Any amendment will take effect as soon as the latest version is published on this website.

We encourage players to check this page regularly to ensure you are always aware of the latest terms. Continued use of the rko66 platform after changes are published constitutes your acceptance of the updated Privacy Policy.

Where there are significant and material changes, we will endeavour to inform registered players via in-platform notifications or through the registered email address.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how we handle your personal information, please contact the rko66 data privacy team through the following channels:

• 24/7 Live Chat: Available directly on the rko66 platform in Malay and English
• Email: [email protected] — state "Data Privacy Enquiry" in the subject line of your message

We are committed to taking every privacy-related enquiry seriously and will respond within a reasonable timeframe. Your trust is the foundation of the relationship between rko66 and every player we serve.